To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

A few of our business customers have meters. You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Most customers have a well and pressure tank.  Check your pressure regulator and the surrounding area for possible leaks.  You may need to call a plumber for assistance.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the Ohio or US EPA for treatment of wastewater.

Our house has sewer oders or smell. What can I do?

First run water in all sink and drains to fill traps. Check the toilet to be sure oder is not leaking out around the base.  Also make sure the vent stack on the roof is not obstructed in some way.  Call if you need help, we will gladly assist you in finding a solution.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.